Terms & Conditions

Terms & Conditions

RUKUTAI International (ABN: 70120458835) is first and foremost, a product sourcing company offering complete one-stop China services and solutions for any and all clients around the world.

It is not itself a transport or accommodation (products) provider. It is, therefore, important for you that you obtain and read the product provider’s terms and conditions applicable to the product or inclusions in your package, and make sure you are aware of any exclusions or limitations of liability imposed by the product or service provider.

RUKUTAI’s China business group tour package prices are subject to availability and change without notice.

Not Included: The costs of interstate, intrastate and international travel arrangements from the hometown of RUKUTAI group tour participants to and from the international destination and departure city of Guangzhou in China. The price of any passports and visa, travel insurance, items of a personal nature such as laundry, taxis, business services, telephone calls, excess baggage charges, personal and baggage insurance, postage and cables, drinks, room service, or meals unless specified and any fees or charges payable direct by you to a third party. Because of special discounted group hotel accommodations rates, no frequent traveller benefits are available for hotel room group stays during RUKUTAI China business tours.

Passports are required for travel with a minimum validity of six (6) months from date of return. All foreign passport holders require a Visa to travel into China. This is the responsibility of the passenger to obtain. Please do not hesitate to contact our office for assistance.

Travel insurance is highly recommended for all RUKUTAI China business group tour participants. Please ensure you have adequate travel insurance to cover any unforeseen cancellations. As such, you are responsible for selecting and purchasing the travel insurance policy of your choice. Cover can be obtained for such things as loss of deposit through cancellation, loss or damage to personal baggage and loss of money; medical expenses; additional expenses to cover hotel accommodation and repatriation costs to your point of origin should the tour package need to be extended or curtailed due to illness while overseas; or due to the need to return to your point of origin because of unexpected death or illness of a close relative and cancellation of transport services due to industrial action.

If you have a pre-existing Medical Condition: If you are taking medication or have been to the doctor in the past 30 days, you should advise your travel insurer so that the condition is covered in your policy. You may be required to complete a pre-existing form which must be signed by your doctor and assessed by your travel insurance company. An additional premium may be payable to them.

How to Book: Select your preferred RUKUTAI China business group tour date and complete the Rukutai Online Registration form. Please note that all group tour reservations are subject to availability at the time of booking.

Group or private tour payment: Full payment is required no later than 35 days prior to each tour date to reserve an available position on any of our RUKUTAI China business group tours. Each tour is currently limited to 20 persons per group tour, unless otherwise stated. This full payment activates request for a formal Letter of invitation from China for Business Entry Visa. This Invitation Letter is required and must be submitted with your application for a China business visa. The full payment also activates individual client product sourcing searches in China by RUKUTAI’s product sourcing partner.

If, for any reason, we do not receive your full payment by the due date, we reserve the right to treat your booking as cancelled and apply the appropriate cancellation charges. Late bookings are subject to full payment being received at the time of booking – and full payment of any additional costs incurred for obtaining the services required.

Credit card payments: Credit card payments incur a surcharge for Mastercard and Visa as charged by these companies.

Each RUKUTAI China business group tour discount pricing package based on a minimum number of 10 participants. Final pricing or changes will be advised to tour participants prior to ticketing. Credit Card Payments: An additional fee of 2% (Visa and Mastercard) will apply if payments are made by credit card. Please note that we may not accept American Express and Diners cards and, if we do, higher credit card fees will apply.

Foreign Currency payments: All RUKUTAI China business group tour package pricing and product sourcing service fee is costed in United States Dollars (USD) currency.

All monies paid for tours will be deposited into RUKUTAI’s client account.

Refunds, Cancellations and Alterations: Cancellations of China tour package payments or payments for RUKUTAI and its China sourcing partner’s product sourcing services by the client must be in writing to RUKUTAI and are subject to the following forfeit of cost per person:

  • Cancellation of tour package between 60 days and 35 days before departure date: 20% of the package value lost
  • Cancellation of tour package between 35 and 25 days before departure date: 50% of the package value lost.
  • Cancellation of tour package between 25 and 15 days before departure date: 100% of the package value lost.
  • Cancellation of the USD$500 service fee payment for product sourcing search in China by RUKUTAI’s China sourcing partner is non-refundable once work has commenced at the written request of the client (online submission of Rukutai Online Registration or Rukutai Product Sourcing Request Because of the time, manpower, research and China resources involved in sourcing, researching and pricing client product(s) from dozens of reputable potential suppliers, RUKUTAI charges this one-time, USD$500 service fee that is 100% credited in full to client’s first paid order of USD$10,000 or more for product(s) only – excluding related logistics expenses. RUKUTAI’s CHINA BUSINESS TOUR PARTICIPANTS DO NOT HAVE TO PAY THE PRODUCT SOURCING SERVICE FEE.

Some tours may have different cancellation terms and these will be advised accordingly in the tour itinerary.

RUKUTAI reserves the right to cancel or reschedule any tour departure in accordance with operating requirements, not meeting the minimum 10-person requirement to maintain group hotel discounts or circumstances beyond our control. RUKUTAI is not responsible for any costs for other travel arrangements affected due to cancellations of rescheduling of any tour departure. After final payment is made, the package booking will be subject to fees imposed by airlines, ground operators, hotels and China sourcing company amounting to all or part of the cost paid.

Changes in Prices and Itineraries: All RUKUTAI China business group prices are in United States Dollars (USD) for all tour group participants from all countries. Prices are inclusive of taxes and charges that apply from August, 2017, but do not include any fees that may be imposed by third parties. Prices are provided as a guide only and may vary due to changes in taxes or charges or due to currency fluctuations. Please note the price of your arrangements may change at any time up to 15 days before your departure, even if you have paid all or part of your quoted tour package.

In addition, while every care is taken in providing accurate prices and information, fluctuations can occur which are beyond our control. If we have to change any of your arrangements for reasons beyond our control – for example if an airline changes its schedule, if a hotelier overbooks hotel accommodation or if there are any changes in applicable taxes or charges – we will notify you. If such changes result in your tour package costing more or otherwise being materially different from the original package, then you may cancel the tour package and we will refund any monies already paid, less charges levied by suppliers. The cost of escorted tours may vary according to the number of passengers on the tour. If numbers drop below a certain level, the cost of the tour may be subject to increase.

Goods and Services Tax (GST): All prices and charges are inclusive of Australian GST where applicable.

Refunds: No refund is available for cancellations after RUKUTAI’s China business group tour package has commenced in respect of any accommodation, tours, product sourcing visits, meals or other services not utilized. If the weather causes any planned activities to be cancelled or rescheduled, RUKUTAI will only refund any monies that suppliers refund to us. However, please note in most cases this does NOT occur.

RUKUTAI will constantly strive to improve tour itineraries and features in the future – based on feedback and client requests. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute comparable 4-star hotels.

Airfares: All airfares are subject to availability and special conditions apply to the fares used. Any airfare deadline will override the published final payment date and, if not paid within the time frame, may result in increased charges. All airline bookings are subject to the general conditions of that carriage. All bookings are subject to the acceptance of the booking conditions on behalf of all persons named in the booking.

Baggage: Please check with the airlines for full details. RUKUTAI is not responsible for excess baggage charges. Due to space available on the coaches, we ask that you bring only one large suitcase per person as well as carry on hand luggage.

Travel and Accommodation: RUKUTAI is not itself a carrier, hotelier or car hire operator. The flights, cruises, rail and coach journeys, other travel and hotel accommodation, car hire, visitor activities and any other components included in your tour package are provided by reputable carriers and hoteliers on their own conditions. It is important to note, therefore, that all bookings with RUKUTAI are subject to the terms and conditions and limitations of liability imposed by the various providers involved in your travel booking, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to luggage.

Limit of Liability: We do our best to make sure that your arrangements are satisfactory. However, many of the goods and services offered are supplied by third parties. RUKUTAI excludes all liability for any loss or damage whatsoever that may arise in any way in connection with the offer of goods and services by RUKUTAI or any third parties, or in connection with supply of services. In the cases where RUKUTAI does accept liability, the maximum amount to be paid will equal the amount paid for their package tour.

Amendment and Document reissue fees: RUKUTAI reserves the right to charge amendment fees if you alter your requirements more than once in any given package booking, in addition to any charges imposed by operators and suppliers. A document reissue means an alteration to an existing package booking and not a transfer to another package, wherein cancellation fees may apply.

China Business Group Tour MembershipRUKUTAI reserves the right to withdraw from the tour any person whose behaviour is deemed likely to affect the smooth operation of the tour or adversary effect the enjoyment or safety of any other passengers. RUKUTAI will be Under No Liability to any such person for refund, compensation, repatriation or any other matter arising.

Product Description: Are based on current information provided by transport providers, hotels, China sourcing company, visitor activities and suppliers. Any facilities shown as included are subject to change at any time. The standard of accommodation and other services are based on various factors, which are generally accepted as indicative of certain class. However, we do not guarantee the standard, class or fitness for purpose of that accommodation or service.

Health and Immigration: You should familiarise yourself with any health or visa requirements that may be applicable in the countries or areas you intend visiting. You are responsible for all exit, entry, health and other documents required by laws, regulations, offers demands or requirements of the countries visited or transited. Each person shall carry a valid passport for international travel with a least six months validity.

RUKUTAI cannot accept responsibility for your failure to ensure that you have correct travel information.

Events Beyond Our Control: RUKUTAI does not accept any liability whatsoever for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control – including but not limited to war, civil disturbance, fire, acts of God, acts of Government or any other authorities, accident to or failure of machinery of equipment or industrial action.

Destination Passenger EnquiriesRUKUTAI makes no representations as to the safety conditions of a destination. International travel advice can be obtained from various sources, including local government, local consular offices and the Ministry of Foreign Affairs and Trade in different countries.

INDEPENDENT RUKUTAI AGENT (IRA) referral bonus: The IRA $200 (AUD with GST included) referral bonus is limited exclusively to RUKUTAI’S China business sourcing group tour packages only. RUKUTAI will pay this bonus to the first person to submit the name of the referral, company and contact information. There is NO additional compensation. In instances where the referral name and company is submitted to RUKUTAI the same day by more than one IRA, the referral contact will determine which IRA was most influential in their decision to participate in our RUKUTAI group tour – and the bonus will be paid to that IRA. IN FAIRNESS TO ALL: RUKUTAI has multiple advertising and marketing initiatives that generate interest from potential clients. If a referral contact responds to one of RUKUTAI’S advertising campaigns BEFORE an IRA submits their contact information, the referral bonus will be paid to the marketing company that generated the lead first.

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